FAQ

Product Care

● How do I clean leather items?

Clean using a slightly damp, soft microfiber cloth only.

Avoid strong detergents or chemical cleaners.

● How should I store leather items properly?

Store in a cool, dry place away from direct sunlight.

Use a breathable garment bag instead of a plastic cover.

● What are the special care tips for natural leather?

Keep it stored in a well-ventilated space natural leather needs to breathe.

Do not bleach, iron, or tumble-dry.

Avoid alcohol-based products such as perfume or hand sanitizer.

Do not fold the item for an extended period, as this may cause permanent creases.

Orders

● Can I cancel or modify my order?

If you wish to modify, update, or cancel your order before it has been shipped, please reach out to our Customer Service team via email at support@thetimeless.net.

Please note that once your order has been shipped, no changes or cancellations can be made. 

● How Can I Track My Order?
1.You will receive a confirmation email with your tracking details and the
estimated delivery date.
2.If you experience any unexpected delays or issues with your shipment,
please don’t hesitate to contact our customer care team at support@thetimeless.net we’re
here to help

Product Information

● How accurate are the product colors displayed online?

We strive to ensure that all product images reflect the true colors and details of each item.

However, please note that slight variations may occur due to differences in lighting or screen settings.

All images are carefully designed to represent the product’s actual appearance as accurately as possible.

● How can I find my correct size and fit?

Each product page includes a detailed description with information about the item’s features, model measurements, and fit guidance.

We recommend reviewing these details carefully before purchasing, as sizing and fit may vary slightly between different styles or designs.

Returns & Exchanges

● How can I return my order?

You can request a return within 15 days from the date of delivery.

Simply fill out the online return form or send your request via email at support@thetimeless.net
.

The product will be collected from your address, and return shipping fees will apply depending on your location.

Please note that shipping fees are non-refundable.

Once your returned item passes our quality inspection, we will process your refund within 14 business days.

If all return conditions are met, you will receive a refund for the value of the returned items.

For more information, please refer to our Return & Exchange Policy.

● How can I exchange an item?

If you’d like to exchange a product for a different size or color, you may submit an exchange request within 15 days from the date you receive your order.

Simply fill out the online exchange form or contact our customer care team via email at support@thetimeless.net
.

Once your request is approved, our team will arrange the exchange process and schedule a pickup from your address.

Please ensure the item is in its original condition unworn, unwashed, and with all tags attached.

For more information, please refer to our Return & Exchange Policy page.